Terms and Conditions

Introduction

As a customer of www.cataclean.com.sg you (for the purposes hereof “you” shall be deemed to be the “User” and vice versa, as the case may be) are permitted access to the www.cataclean.com.sg website to view and securely purchase our advertised products (the “Products”), subject to the terms and conditions set out herein.

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”):

• Constitute an Agreement between www.cataclean.com.sg (the “website” hereinafter referred to as Cataclean Singapore) and you (the “User”),
• Governs our respective rights and obligations in respect of your access to and use of the website hosted at the domain name.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Website’s terms and conditions. “Cataclean Singapore”, “Ourselves”, “We”, “Our” and “Us”, refers to “www.cataclean.com.sg”. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Website’s stated services, in accordance with and subject to, prevailing law of Singapore. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

www.cataclean.com.sg is an authorised online dealer for Cataclean Products in Singapore.

By accessing and using the Website, you agree to be bound by the Terms and Conditions set out in this legal notice. If you do not agree to these Terms and Conditions then kindly refrain from accessing and using the website.

By purchasing Products and / or accessing and using the website you admit that you have read, understood and agreed to the terms and conditions as set out herein and furthermore you signify your agreement to be bound by the terms and conditions (as amended from time to time). Cataclean Singapore may at any time amend any of its terms and conditions and such amendments will supersede and replace any previous terms and conditions. The amended terms and conditions will be made available on the website. Each time you access the website, you agree to be bound by the latest terms and conditions, to the exclusion of all other terms and conditions and your continued use of this Website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Use of Website (www.cataclean.com.sg) | Cataclean Singapore

You may only use the website to browse the content, make legitimate purchases and not for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases. The website and the content provided therein (the “Content”) may not be reproduced, republished, copied, varied, uploaded, posted, transmitted or distributed and the User may not access, display, use, download, and/or otherwise copy or distribute the Content obtained on the website for marketing or any other purpose without the written consent of Cataclean Singapore. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of the website and/or the materials contained thereon may violate applicable intellectual property or other laws.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Cataclean Singapore does not make any warranty or representation that information and products advertised on the website are appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to Cataclean Singapore that you are legally entitled to do so and to make use of information and purchase the products made available via the website.

Electronic Communications

By using the Website or communicating with Cataclean Singapore by electronic means such as e-mails or online communications, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Method and Terms of Payment

Prior to delivery of the Product/s, full payment of the Price is required from the Customer by the payment due date specified in the Order Confirmation.

Payment for the Product/s may be made by major credit cards (e.g. Visa / MasterCard), PayNow or Cash On Delivery (COD).

If the Customer fails to make any payment when due after the Order Confirmation is issued, the Customer agrees, without prejudice to any other right or remedy of www.cataclean.com.sg, to reimburse us for all reasonable costs and expenses incurred in relation to the outstanding debt and pursuing payment of it. Order Confirmation will only be issued upon receiving the full payment.

Credit Card payments are handled by Stripe (www.stripe.com) – an independent and secure payment gateway which ensures absolute security when buying online.

Credit Card Security When you make your purchase by means of Credit Card we will ask you to provide us with your billing address, your card type (Master Card, VISA, etc.), credit card number, cardholder’s name, expiry date and CVV2 number (last 3 digits on the back of your card).

You need not worry that these details can be ‘hijacked’ by www.cataclean.com.sg personnel. We use an independent and secure payment portal called Stripe (www.stripe.com) to ensure safe, secure and swift on-line payment transactions.

Please note that we might have to phone you for additional details in the interest of Credit Card payment security.

Confirmation of payment will only occur once the funds are reflected in the www.cataclean.com.sg’s Stripe / PayNow account and only then will the order be processed, and we will then dispatch your parcel or provide the services. But we do accept COD where buyer make cash payment upon delivery for the order.

Product availability, orders and confirmation

Cataclean Singapore updates stock levels daily but this is not displayed on our website.

Should we not have stock and your order will then be placed on Back Order and you will be notified.

All Products advertised on the website are subject to availability and constitute an invitation by Cataclean Singapore to you (the User) to make an offer to purchase the Products. Orders placed by the User on the website constitute the User’s offer to purchase the Products so ordered, save that any such offer to purchase does not constitute any guarantee that what is being ordered will in fact be available. Orders cannot be withdrawn by the User unless expressly agreed to by Cataclean Singapore in writing.  As we process your order, we will inform you by email if any Products you order are unavailable

Receipt of confirmation of the order shall constitute acceptance by Cataclean Singapore to process the order. Although the website is designed to confirm receipt of orders, technical or other problems may delay or prevent communication of such confirmations.  If you do not receive a confirmation from Cataclean Singapore then do not resend your order as this may lead to a duplicate order for which you will be held liable. The transaction will only be deemed to have been concluded once the Product selected and ordered by the User has been collected and / or delivered in accordance with the agreed process.

Delivery of Products

We accept online credit/debit card, PayNow or Cash on Delivery payment. We will contact buyers before the delivery.

For Cataclean order, local delivery is FREE of charge in Singapore and your Product/s will be delivered within 1 – 2 business days.

*Bonus: A printed Redemption Letter for the Complimentary Car Disinfection services is only applicable for local Singapore Cataclean orders. *While stock lasts.

For delivery of Cataclean order to overseas, shipping rates vary for different Zones or countries.

Shipping charges on all overseas orders are calculated taking into account geographical area of the delivery address, weight & dimensions of the parcels.

Please contact us should you wish to add insurance at your own cost. We cannot be held accountable for any loss or damage to ordered merchandise that occurred during the couriering thereof.

Should you choose not to make use of the additional insurance, We cannot be held accountable for any loss or damage to ordered merchandise that occurred during the couriering thereof.

We will use reasonable commercial endeavours to deliver the Product/s. Our logistics team selects the fastest delivery option.

Subject to the availability of the Product/s, we will deliver the Product/s to the location specified in the Order. For the avoidance of doubt, deliveries shall only be made to shipping addresses. Where no location is specified, we will deliver the Product/s to the Customer’s address as set out in the Order.

If we are unable to deliver the Product/s for any reason including inventory shortage, transportation difficulties or otherwise, it will inform the Customer as soon as practicable either by telephone or through the email address provided by the Customer and use reasonable commercial endeavours to deliver the Product/s within a reasonable period after the Delivery Date. The Customer agrees that we shall not be liable for any cost/expenses/damages for delays in delivery.

Whilst every effort will be made to expedite delivery of the Products ordered, delivery times are estimates only and we are not liable for any late deliveries.

Once the parcel has left our office, we are no longer liable for it.

Cataclean Singapore is entitled, on notice to the User, to reject or cancel any order without giving reasons therefore.

Cataclean Singapore reserves the right to verify the identity of any User or the payment method used.  This may require you being required to send us a copy of your identity document or passport, a copy of the front and back of your credit card and/or acceptable proof of residence. Failure to do so may result in us cancelling your order without reason.

If you have any queries or questions regarding the courier, delivery or status and you cannot get the relevant information;

Please feel free to contact contact@cataclean.com.sg.

Order Cancellation

The right of voluntary return or order cancellation applies to all intact, fully stocked goods in their original working condition, in original packaging.

If you change your mind and decide to cancel your order or any item(s) in your order, please notify us at least 2 working days before the date of delivery and you will be refunded, excluding 5% admin fee (only applicable to online payment).

In the event the delivery of Product(s) had been processed or shipped, and you wish to cancel your order or any item(s) in your order, then you need to courier back to us the item(s) you wish to cancel. Accordingly, you bear transportation risks and the cost of returning the goods. Upon receipt of the returned Product(s), we will check to see if it is complete and free from any damages. We will then process the refund. The amount to be refunded will be excluding delivery costs (if any) and 5% admin fee (only applicable to online payment). If these requirements are not met, we have the right to refuse the refund. 

All online refunds will take 7-10 working days to process and will be credited back to the original mode of payment. However, we reserve the right to change the mode of refund.

Right of Return and Refund

The right of voluntary return applies to all intact, fully stocked goods in their original packaging.

We will then process the refund. The amount to be refunded will be excluding delivery costs (if any) and 5% admin fee (only applicable to online payment). All online refunds will take 7-10 working days to process and will be credited back to the original mode of payment. However, we reserve the right to change the mode of refund.

If these requirements are not met, we have the right to refuse the refund. 

At www.cataclean.com.sg we’d like you to be 100% satisfied with our Service and Product Quality.  We’d happily exchange an item which is faulty or damaged.

Users may only return a Product or request a refund if:

The Product is damaged prior to delivery;

The Product is faulty on collection / delivery; or

The incorrect Product was collected / delivered.

100% MONEY BACK GUARANTEE REFUND POLICY

If after uses Cataclean according to the instructions and fail your LTA vehicle inspection due to emission, we will Refund Your Money, with below *Terms & Conditions:

1. Only valid for Cataclean petrol/hybrid/diesel (500ml), purchased from Cataclean.com.sg
2. Your LTA inspection is completed within 7 days upon receipt of Cataclean delivery and uses Cataclean accordingly.
3. Claim to be email / Whatsapp to us within 3 days after LTA inspection (Send us purchase receipt and LTA report if fail due to emission)
4. Upon verification, your refund of Cataclean products via PayNow will be processed within 1-2 days.

* Not applicable for de-cat vehicle. 

For above T&C, if you purchased more than 1 bottle of Cataclean and fail LTA vehicle inspection due to emission and want to claim, upon verification, we will refund the unit cost of your purchase order. And if you wish to return all remaining bottles as well, kindly return it to our office for refund.

If above requirements are not met, we have the right to refuse the refund. Subject to our discretion. Thank you for your understanding.

Cookies

We employ the use of cookies. By accessing Cataclean Singapore, you agreed to use cookies in agreement with the website’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Inventor and Manufacturer of Cataclean is Cataclean Global Ltd (UK), Unless otherwise stated, www.cataclean.com.sg and/or its licensors own the intellectual property rights for all material on www.cataclean.com.sg. All intellectual property rights are reserved. You may access this from www.cataclean.com.sg for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from www.cataclean.com.sg | Cataclean Singapore
• Sell, rent or sub-license material from www.cataclean.com.sg | Cataclean Singapore
• Reproduce, duplicate or copy material from www.cataclean.com.sg | Cataclean Singapore
• Redistribute content from www.cataclean.com.sg | Cataclean Singapore

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cataclean Singapore does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Cataclean Singapore, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Cataclean Singapore shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Cataclean Singapore reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant www.cataclean.com.sg a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of www.cataclean.com.sg; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to contact@cataclean.com.sg. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 1-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of our logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Warranties, Disclaimers and Limitation of Liability

www.cataclean.com.sg does not take responsibility for any damages sustained or relating to the use of this site albeit, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise.

www.cataclean.com.sg makes no warranties, representations, statements or guarantees (whether express, implied or otherwise) regarding the website and the Products.

www.cataclean.com.sg reserves the right to make changes to these “Terms and Conditions” from time to time. We will make it exactly clear how we use personal information provided to us by our customers.

Neither www.cataclean.com.sg nor its members, officers, agents or employees shall be liable for any loss, liability, damage (whether direct, indirect or consequential) and/or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your use of the website and/or any information contained on the website and/or your purchase or use of the Products. Without limiting the generality of the foregoing, neither www.cataclean.com.sg nor its members, officers, agents or employees shall be liable for any failure and/or unavailability of the website for any reason whatever and/or the failure/delay by any third party service provider to render any service which is necessary to ensure the availability of the website.

You hereby indemnify www.cataclean.com.sg and its members, officers, agents and employees against any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable directly or indirectly to the aforesaid. Notwithstanding anything to the contrary contained herein, www.cataclean.com.sg shall not be liable for any direct, indirect, contingent or consequential loss (including but not limited to loss of business, loss of data and/or loss of profits) incurred or sustained by you or any third party howsoever arising in respect of your use of or reliance of any information offered on or via the website and/or your use of any of the Products.

Information, ideas and opinions expressed on this website should not be regarded as professional advice or the official opinion of www.cataclean.com.sg. Users should conduct their own investigations into the Products prior to acquiring them.

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. www.cataclean.com.sg, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither www.cataclean.com.sg shall not be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, the Products or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if www.cataclean.com.sg is expressly advised thereof.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.